Privacy Policy for Transport Management Office App

1. Introduction

This Privacy Policy describes how the Transport Management Office mobile application ("the App") handles information. The App is developed, maintained, and distributed by Sudu Tech on behalf of the Transport Management Office, Nawalparasi (Bardaghat Susta East). This policy applies to all users of the App.

2. Data Collection

2.1 What We Collect

The App collects only complaint-related data submitted by users. This includes:

• Complaint details and descriptions
• User-provided contact information (if voluntarily provided for follow-up)
• Any attachments or documents related to the complaint
• Timestamp and metadata associated with the complaint submission

2.2 What We Do NOT Collect

The App does NOT collect:

• Personal identification information beyond what is voluntarily provided in complaints
• Location data
• Device information
• Usage analytics or tracking data
• Contact lists, messages, or call logs
• Financial or payment information
• Biometric data

3. Purpose of Data Collection

Complaint data is collected solely for the purpose of:

• Processing and addressing user complaints
• Improving government service delivery
• Maintaining records as required by government regulations
• Facilitating communication regarding complaint status (if contact information is provided)

4. Data Storage and Security

4.1 Storage Location

All complaint data is stored on secure servers managed by the Transport Management Office, Nawalparasi (Bardaghat Susta East).

4.2 Data Retention

4.3 Security Measures

The App implements appropriate technical and organizational security measures to protect complaint data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

5.1 No Third-Party Sharing

5.2 Limited Internal Sharing

Complaint data may be shared internally within:

• The Transport Management Office, Nawalparasi (Bardaghat Susta East)
• Relevant government departments (only as necessary for complaint resolution)
• Authorized government personnel (on a need-to-know basis)

5.3 Legal Requirements

Data may be disclosed if required by:

• Applicable laws and regulations
• Court orders or legal processes
• Government investigations

6. Technical Support Responsibility

6.1 Sudu Tech's Role

Sudu Tech provides only technical support for the App, including:

• App development and maintenance
• Bug fixes and updates
• Technical troubleshooting
• Server maintenance and security

6.2 Content Responsibility

7. User Rights and Choices

7.1 Voluntary Submission

Submission of complaints is entirely voluntary. Users may choose not to submit complaints through the App.

7.2 Information Accuracy

Users are responsible for ensuring the accuracy of information provided in complaints.

7.3 Contact Information

Providing contact information for follow-up is optional. Users may submit anonymous complaints.

8. Children's Privacy

The App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

The Transport Management Office reserves the right to update this Privacy Policy. Users will be notified of significant changes through:

• App updates
• Notifications within the App
• Publication on official government channels

10. Contact Information

For questions about this Privacy Policy or complaint data handling:

11. Governing Law

This Privacy Policy is governed by the laws of Nepal and any disputes shall be subject to the jurisdiction of courts in Nawalparasi district.